Last Updated: 12 September 2026

Hi Homes Dubai (“Hi Homes Dubai”, “we”, “our” or “us”) respects your privacy and is committed to protecting personal information collected through www.hihomesdubai.com, our communications and our real estate services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and shared, and the choices available to you.

 1.⁠ ⁠Contact Information

Hi Homes Dubai
Office 408, Churchill Tower
Business Bay, Dubai
United Arab Emirates

Phone: +971 58 634 7007
Website: www.hihomesdubai.com

 2.⁠ ⁠Information We May Collect

Depending on how you interact with us, we may collect information such as:

•⁠ ⁠full name;
•⁠ ⁠telephone number;
•⁠ ⁠email address;
•⁠ ⁠property preferences;
•⁠ ⁠preferred location;
•⁠ ⁠property type;
•⁠ ⁠budget or price range;
•⁠ ⁠buying, selling, leasing or investment requirements;
•⁠ ⁠information submitted through enquiry or contact forms;
•⁠ ⁠communications with our representatives;
•⁠ ⁠IP address;
•⁠ ⁠browser and device information;
•⁠ ⁠Website usage and analytics information; and
•⁠ ⁠other information you voluntarily provide to us.

Where necessary for a transaction or service and permitted by law, additional information may be requested separately.

 3.⁠ ⁠How We Collect Information

We may collect information when you:

•⁠ ⁠complete a form on our Website;
•⁠ ⁠request information about a property;
•⁠ ⁠contact us by telephone;
•⁠ ⁠communicate with us through WhatsApp or other messaging services;
•⁠ ⁠communicate with us by email;
•⁠ ⁠interact with our advertisements;
•⁠ ⁠request a property viewing or consultation; or
•⁠ ⁠otherwise use our Website or services.

Certain technical information may also be collected automatically through cookies and similar technologies.

 4.⁠ ⁠How We Use Your Information

We may use personal information to:

•⁠ ⁠respond to property enquiries;
•⁠ ⁠recommend properties based on your requirements;
•⁠ ⁠arrange property viewings;
•⁠ ⁠provide real estate services;
•⁠ ⁠communicate with you regarding properties or transactions;
•⁠ ⁠maintain customer and enquiry records;
•⁠ ⁠improve our Website and services;
•⁠ ⁠analyse Website performance and user behaviour;
•⁠ ⁠protect our Website against fraud, misuse or security threats;
•⁠ ⁠comply with legal and regulatory obligations; and
•⁠ ⁠send marketing communications where permitted by applicable law and, where required, with your consent.

 5.⁠ ⁠Communications and Marketing

If you provide your telephone number, email address or other contact details, we may use those details to respond to your enquiry and provide information relevant to the services you requested.

Where permitted by applicable law and based on an appropriate legal basis, we may also send information concerning properties, projects, market updates or services that may be relevant to you.

You may request that we stop sending marketing communications at any time by contacting us using the details in this Privacy Policy or by using an available unsubscribe mechanism.

 6.⁠ ⁠WhatsApp and Third-Party Messaging Services

If you communicate with Hi Homes Dubai through WhatsApp or another third-party messaging platform, your use of that service is also governed by the privacy practices and terms of the relevant platform.

We may retain relevant business communications where reasonably necessary to respond to your enquiry, maintain transaction records or comply with applicable legal obligations.

 7.⁠ ⁠Cookies and Analytics

Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, measure performance and, where applicable, support advertising and marketing.

Depending on the technologies implemented on the Website and applicable legal requirements, you may be provided with controls for managing non-essential cookies.

You may also manage cookies through your browser settings, although disabling certain cookies may affect Website functionality.

 8.⁠ ⁠Sharing of Personal Information

Where reasonably necessary and permitted by law, we may share relevant personal information with parties involved in providing our services, such as:

•⁠ ⁠property owners and landlords;
•⁠ ⁠property developers;
•⁠ ⁠authorized real estate professionals;
•⁠ ⁠technology and Website service providers;
•⁠ ⁠CRM, communications and cloud-service providers;
•⁠ ⁠professional advisers; and
•⁠ ⁠government, regulatory or law-enforcement authorities where required by law.

We do not sell personal information as a standalone commercial product.

 9.⁠ ⁠International Data Transfers

Some technology, cloud, communications or service providers used by us may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we will seek to handle such transfers in accordance with applicable data-protection requirements.

10.⁠ ⁠Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

11.⁠ ⁠Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing enquiries and transactions, resolving disputes, maintaining appropriate business records and meeting legal or regulatory obligations.

Retention periods may therefore vary depending on the nature of the information and our legal obligations.

12.⁠ ⁠Your Privacy Rights

Subject to applicable UAE data-protection law and any permitted limitations or exemptions, you may have rights concerning your personal information, which may include rights to request access to or correction of your information and, in appropriate circumstances, deletion, restriction or cessation of certain processing.

You may also withdraw consent where processing is based on consent, subject to applicable legal requirements and consequences of withdrawal.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing a request.

13.⁠ ⁠Children’s Privacy

Our Website and real estate services are not intentionally directed at children, and we do not knowingly seek to collect personal information from children through the Website except where permitted by applicable law and appropriately authorized.

14.⁠ ⁠Third-Party Links

Our Website may contain links to external websites and services.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of third parties before providing personal information to them.

15.⁠ ⁠Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, Website functionality or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

16.⁠ ⁠Contact Us

For privacy questions, requests or concerns, please contact:

Hi Homes Dubai
Office 408, Churchill Tower
Business Bay, Dubai
United Arab Emirates

Phone: +971 58 634 7007
Website: www.hihomesdubai.com